Educational Background:

• Graduation from a reputable university 
• Degrees must be attested by HEC / relevant institution 

Job Location: 

• Islamabad 

Professional Experience: 

• Preferably 3 years of relevant experience in a call center or customer service role.
• Experience in handling billing inquiries, troubleshooting, and offering technical support will be a significant advantage. 

Responsibilities, Skills & Competencies: 

• Excellent interpersonal skills: Ability to build rapport with clients and colleagues.
• Strong communication & problem-solving skills: Clear and concise verbal and written communication.
• Handling Complaints: Handling customer complaints and inquires via phone calls & email. 
• Service Improvement: To assist in developing new customer service protocols which resultant decrease in monthly customer complaints. 
• Active Listening: Inbound support agents excel at 
• actively listening to customer inquiries, identifying their needs, and addressing their concerns efficiently.
• Empathy & Patience: They exhibit strong empathy, remaining calm and patient, even in difficult situations, ensuring that customers feel understood and valued.
• Proficiency in MS Office & VICIDIAL/Call Center 
• Application: For documentation and communication.
• Typing skills: Fast and accurate typing with attention to de-tail.
• Multi-tasking: Efficiently handle multiple calls or queries at once, ensuring all customer interactions are addressed in a timely manner while maintaining professionalism.
• Additional Information: This role involves working in shifts to provide support around the clock.

Terms and Conditions: 

For further details and to apply, please visit https://careers.nadra.gov.pk.

Selected candidate will be hired on contract basis, with 6-month probation period (extendable if required).

Management reserves the right to withhold/cancel the recruitment process, and accept/reject any application at any stage without assigning any reason. The number of positions can be increased/decreased as per the requirement.

Only shortlisted candidates will be called for test/interview.

Candidate shall be disqualified if false information is provided.

Employees serving in Government/Semi-Government departments must provide/attach No Objection Certificate (NOC) at the time of submission of application.

5 years’ relaxation in age is already included in above age limit.

Selected candidate shall provide Medical Fitness and Character Certificates.

No TA/DA will be admissible.

Attested degrees from Higher Education Commission (HEC)/relevant regulatory bodies must be provided at the time of interview.

Females, Minority, Transgenders and Differently-abled candidates are encouraged to apply.

Electronic gadgets, mobile phones, smart watches etc. will not be allowed during test/interview.

The deadline for submission of application is February 08, 2026 and only online applications will be accepted. Application guide can be viewed under the Downloads section.

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Benefits of Call Center Agent Jobs – NTL (Contractual)

Working as a Call Center Agent for NTL (Contractual) offers multiple advantages, especially for candidates looking to gain experience in customer service, communication, and telecom industries. Even though these positions are contractual, they provide valuable career exposure and professional growth opportunities.

1. Professional Experience in Telecom & Customer Service

Being a call center agent at NTL allows you to gain practical experience in the telecom sector. You learn to handle customer inquiries, provide solutions, and manage complaints effectively. This experience is highly valued in telecommunication, BPO, and customer service industries, and can be a stepping stone for future career growth.

2. Skill Development

Contractual call center jobs help develop a variety of professional skills:

• Communication Skills: You learn how to communicate clearly, professionally, and empathetically with customers.
• Problem-Solving Skills: Handling complaints and troubleshooting issues improves your analytical abilities.
• Technical Knowledge: Exposure to NTL’s services and products enhances your telecom knowledge.
• Time Management: Managing multiple calls and tasks helps in prioritizing responsibilities efficiently.

These skills are transferable and increase employability in other corporate or customer-facing roles.

3. Flexible Working Environment

Many contractual call center positions offer flexible working hours or shift options. This is ideal for students, fresh graduates, or part-time workers who want to gain experience while managing other responsibilities.

4. Networking Opportunities

Working at NTL connects you with professionals in the telecom and corporate sectors. You have the opportunity to network with supervisors, team leads, and other staff, which can help in future career advancements.

5. Stipend / Salary Benefits

Even as a contractual employee, call center agents receive a competitive stipend or monthly salary. Some positions may also include performance-based incentives, such as bonuses for resolving customer issues efficiently or achieving monthly targets.

6. Career Progression Opportunities

Although contractual, performing well as a call center agent at NTL can open doors to:

• Permanent positions within the company
• Promotions to senior call center agent or team leader roles
• Opportunities in sales, marketing, or customer support management

7. Exposure to Corporate Culture

Working at a professional organization like NTL gives you insight into corporate operations, workplace etiquette, and reporting structures, which is invaluable for building a long-term career in business or telecommunications.

8. Resume Enhancement

Having NTL (Contractual) experience on your resume demonstrates that you can handle professional responsibilities, interact with clients, and work in a corporate environment. This makes you more competitive for future corporate or customer service roles.